Terms of Use and Payment Agreement

ARCC TERMS OF USE AND PAYMENT AGREEMENT

 

SERVICE PROVIDER

April Rain Cleaning Co.

Spring, TX 77373

Headquarters: (346) 291-6728

Payment for Services and Refunds Overview
April Rain Cleaning Co., gladly accepts payment in the following forms: Cash, Personal Check, and Credit Cards. Please make checks out to “Brittany Gaskin”. Should a check be returned, a $35.00  returned Check Fee will be added to your account. April Rain Cleaning Co., does NOT accept post dated checks of any kind under no circumstances.

Payment for cleaning services is due in full at the time of service unless other arrangements have been made. A valid credit card/debit card must be on file in order to schedule services. We currently utilize Square to secure and process your credit card information. If you will be paying by check or cash on a regular basis, and no one is going to be home on the day of your scheduled cleaning appointment, payment must be visibly left on the counter. If we arrive to clean and there is no payment, we will contact you immediately. If you are not available, we will try and process the credit card number on file. If we are unable to contact you and are unable to charge the credit card on file, we will need to reschedule your appointment and you will be charged a cancellation fee. Our insurance policy is subject to a number or further terms and conditions available from 'ARCC’. Any damage caused by bleach is not covered, as we do not use bleach as part of cleaning supplies.

Payment terms & agreement
Payment is requested on completion on the day of the cleaning session, no later than up to one hour after service is completed. Payments not made by or before the close of our day, of your scheduled appointment, will result in a $50 late fee added to your service total. Payment for services not made after 24 hours MAY result in the termination of the clients regular appointment/(s), and cancellation of any future services from ARCC. If payment is not made after 5 days of invoice then the account will be suspended and passed to collections, after which a charge of 15% on top of the initial invoice due, will be added to your debt. All services provided to the client are subject to arbitration. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.
As an ARCC client, a part of what you pay for is a consistent spot on our schedule. Having a consistent spot ensures that you receive a discounted rate. Any gaps in regular service MAY increase your rate if additional time is needed in order to bring your home back to maintenance level. A cancellation fee will also apply if you do not cancel at least 3 hours in advance or the night before. (See “cancellations”)


[April Rain Cleaning Co.] Terms of Use
[Effective as of (02/11/2023)]
 
Welcome to the [April Rain Cleaning Co] Terms of Use agreement. For purposes of this agreement, “Site” refers to the Company’s website, which can be accessed at [https://april-rain-clean.square.site/]. “Service” refers to the Company’s services accessed via the Site, and any social media platforms. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user/client of our Site or our Service. 

ARBITRATION AGREEMENT
Please review the following terms carefully. By accessing or using the Service, you signify your agreement to these Terms of Use. If you do not agree to be bound by these Terms of Use in their entirety, you may not access or use our Service.  

Please read the following ARBITRATION AGREEMENT carefully because it requires you to arbitrate certain disputes and claims with ARCC and limits the manner in which you can seek relief from ARCC.

1. Arbitration Rules; Applicability of Arbitration Agreement. 

The parties shall use their best efforts to settle any dispute, claim, question, or disagreement arising out of or relating to the subject matter of these Terms and/or Services directly through good-faith negotiations, which shall be a precondition to either party initiating arbitration. If such negotiations do not resolve the dispute, it shall be finally settled by binding arbitration in Harris County, Texas.

Tipping
Gratuity is not required but always appreciated for a job well done. 10 - 15% is the general rule of thumb. If you are happy with your cleaning and choose to leave gratuity, please leave tips at your home on cleaning day (separately from cleaning payments). We also offer the convenience of doing this by charging your credit/debit card on file.


REGISTRATION; RULES FOR USER CONDUCT AND USE OF THE SERVICE
You need to be at least 18 years of age and a resident of the United States to register for and use the Service.
If you are a user who signs up for the Service, you will create a personalized account which includes a unique username and a password to access the Service and to receive messages from the Company. You agree to notify us immediately of any unauthorized use of your password and/or account. The Company will not be responsible for any liabilities, losses, or damages arising out of the unauthorized use of your member name, password and/or account.

Arrival Day/Time
Cleaning service occurs between 8 am- 5 pm on your regularly scheduled day. Given that each home that we clean varies in the amount of time it takes to clean, we can not guarantee an exact arrival/ departure time. There will generally be 1 – 2 Cleaning Techs assigned to your home during and/or after the First Time Clean. Given how scheduling works, we are unable to guarantee the same Cleaning Tech each visit but will always try to remain consistent for our clients. ARCC makes every effort to consistently schedule a predetermined set day that we arrive for each cleaning. If for any reason we need to reschedule due to staff illness or other unforeseen circumstances, we will give you as much notice as possible.

We recommend that the house is unoccupied during the time of cleaning. This way we can be the most efficient and give the best rate possible. We understand this may not always be possible and may need to be something to be discussed before setting up service. For example, if a client has a home office and is on conference calls, or kids are home-schooling, we would need to arrange our cleaning visits around that since we wouldn't be able to run the vacuum cleaner during that time.

Pets
ARCC loves them! But please secure any & all pets , especially those that may be a threat. This allows us to clean a lot more efficiently Our cleaners may also have allergies to pets but we can better manage it if fur babies are put away.  Also, we do not clean up after sick pets or pet accidents.

Valuables
Should you decide that you would like us to clean items within curio cabinets or items of monetary/sentimental value, or technology, the following release of liability shall be in effect:
Client hereby releases ARCC from all liability arising out of cleaning these items. Client understands that he/she is completely responsible for repairing or replacing any damaged item or items even if ARCC may have caused the need for repair or replacement.
Accidents are bound to happen sometimes. We do our best to prevent this and effective communication is very important.

1. We will pay up to $100 per breakage item, when value is verifiable. If the damage is valued at more than $100, a Liability Insurance Claim and Investigation will need to be opened through our insurance carrier.

2. In some cases we will have the broken item repaired by a professional restoration company. Breakage values over $25 must be verified before replacement or reimbursement will be authorized. Please save the broken item for  inspection. Breakage must be reported within 48 hours of discovery.

3. We take responsibility for our cleaning techs and their actions. Our policies are designed to help minimize risks. We will personally review any unresolved incident to insure the fairest resolution possible. You are our valued customer and we wish to resolve each incident to your satisfaction.
To ensure the best quality of service and best rates, ARCC uses our own cleaning supplies and equipment. You may supply any additional cleaning supplies or solutions at your own discretion.

Service Limitations
a). We do not climb higher than a 3-step ladder

b). We cannot move furniture over 25 lbs; We will always try to reach a visible hard to reach place with an extension duster.

c). If an area in the home is considered or has the potential to be considered a biohazard, that area will not be cleaned (emptying/cleaning cat litter boxes, human/animal excrement, etc).

Services not currently offered: 
Cleaning of Chandeliers • Wet Wiping of Light Bulbs • Cleaning of Biohazards (Mold, etc) • Re-cleans after another unaffiliated service was done (eg painting) • Hoarding • Moving Furniture over 25 lbs • Animal Waste/Litter/Insects • Cleaning of Walls • High To Reach Areas (More than a 2 step ladder) • Washing of Exterior Windows • Bodily Fluids (blood, urine, vomit, feces) • Cleaning while another service provider is present

Due to health and safety reasons, we are unable to clean up mold, human, pest (flea and rodent infestations, etc.) or pet waste and bodily fluids. We can recommend a company that is equipped to handle these situations. If we come into a home that requires this type of cleaning we will skip the affected rooms and discount the client accordingly. We do ask to be informed beforehand if this may be an issue.

It is to the clients advantage to have the home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning. At ARCC, we provide light straightening of the areas that we clean. If such areas/surfaces are cluttered at the time of cleaning, your team will clean around those areas as much as they possibly can and you will be notified.

Entry to Homes, Service Requirements
ARCC has different options to choose from so that your cleaners have entry into homes.
1). Clients may opt to not give a key to the company OR contractor and be home on their day of cleaning. Because we cannot give an exact time, the client must be home during their specific time frame to let the cleaners in/out of the home. If no one is home when the cleaners arrive, a cancellation fee will be charged. (See fee above)

2). Clients can choose to provide a code to keyless door entry.

3). If a client chooses to leave their door unlocked, place the key under the mat, or leave their house key in an unsecured place for the cleaners to gain entry, the client releases ARCC from all liability that arises from damage made before or after the cleaners leave the premises. The client understands that they will be responsible for any damages that are caused before/after their scheduled cleaning team.

It is not necessary for the client to disarm their alarm system for their scheduled date of cleaning. TIP:  If you would like, you may contact your alarm company and have a house cleaner code issued.

1. 'ARCC' reserves the right to amend the initial quote, should the client's original requirements change.

2. The Client must allow the cleaner access to hot water and power.

3. We can only give a rough estimate of the duration of the service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.

Employee Solicitation
When entering into an agreement for services with ARCC, you, the client,  agree not to solicit for hire, any staff member introduced to you by us for any home-related/cleaning services. If you are found to have solicited one of our staff members, please be advised that our referral/ training fee is $2,000 payable to Brittany Gaskin of ARCC immediately upon employing our staff for any services to your home/apartment/business/Suite. Your cleaner(s) will also be immediately terminated.

Digital Media
Occasionally we like to take before and after pictures of your home. Interior pictures will be for our reference only and may be published without your consent or prior notice from us. Interior images will be focused on the room and or damage we may find and will not be focused on personal property unless it is your personal property that was damaged and is required by our insurance to process a claim. We may also take exterior pictures of your home for possible advertisement on such places like our website, Facebook, and so forth and will be publicly available for you to see. We will not record  any personal information, such as addresses, license plates, etc. If we decide to use any exterior images of your home, we may contact you as a courtesy but are not required. At no point will any image include images of any person living in the home. We do respect your right to privacy.

Please do not hesitate to give us a call if you need further clarification on any of our policies. We clean all homes with as much care and respect as possible. If we fail, we seek your communication on the matter. We never want an issue to go unresolved. Thank you for your confidence in allowing us to handle life's most expensive possession - your home.